789gam Privacy Policy

1 Introduction

789gam is an online gaming and sports betting entertainment platform operated for players in Pakistan. We offer casino games, slots, live casino tables, and sports betting markets, all transacted in PKR. As part of providing these services, we collect and process certain personal data from our registered players.

This Privacy Policy applies to all data collected through the 789gam website, mobile application, live chat support interactions, email correspondence, and any other channel through which you interact with us. It does not apply to third-party websites or services that may be linked from our platform.

2 Information We Collect

We collect information in two main ways: information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and gender — collected at registration for identity purposes.
• Email address and mobile number — used for account communication, login verification, and support.
• Residential address — collected as part of account verification and compliance requirements.
• Identity documents — such as CNIC, passport, or driver's licence, collected when account verification is requested.
• Payment details — including the mobile wallet numbers (JazzCash, Easypaisa), bank account information, or card details used for deposits and withdrawals. Full card numbers are never stored directly by 789gam; payment processing is handled by secure third-party payment providers.
• Communications — any messages, queries, or complaints you send to our support team, whether via live chat or email.

Information collected automatically:

• Device information — device type, operating system, browser type and version.
• IP address and approximate location — used for fraud detection and to verify access from expected locations.
• Session data — pages visited, time spent, features used, and navigation paths through the platform.
• Cookie data — as described in the Cookies section below.
• Transaction logs — a complete record of deposits, withdrawals, bets placed, games played, and bonus activity associated with your account.

3 How We Use Your Data

The data we collect is used strictly for operational, compliance, and service improvement purposes. Specifically, we use your personal information to:

We do not use your data for automated decision-making that would have a significant legal or material impact on you without human review. Where profiling is used — for example, to identify responsible gaming concerns — it is used to protect you, not to restrict your access arbitrarily.

4 Sharing Your Data

789gam does not sell or rent personal data to third parties. We may share your data with trusted third parties only in the following circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, and banking partners receive the minimum data necessary to process your deposit or withdrawal securely.
• Game software providers — third-party casino and slots providers receive a session token and basic account identifier to load your game. They do not receive your name, contact details, or financial information.
• Identity verification services — where third-party KYC tools are used to verify identity documents, data is shared only for that verification purpose and is not retained by the verification provider beyond the required period.
• Fraud prevention and security partners — anonymised or pseudonymised data may be shared with fraud detection services to protect the platform and its players.
• Legal and regulatory requirements — we will disclose personal data where required to do so by applicable law, court order, or legitimate regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.

5 Payments & Transaction Data

All financial transactions at 789gam are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit card, credit card, or any other supported mobile wallet, the payment is handled through our secure payment processing partners.

789gam does not store full card numbers or mobile banking PINs on our servers. Payment credentials are tokenised by our payment processing partners and are not directly accessible to 789gam staff. Transaction records — including amounts, dates, payment method type, and status — are retained for compliance and audit purposes in line with the retention periods described in Section 8.

If you raise a dispute regarding a transaction, we will use the relevant transaction records to investigate and respond. Providing false information in connection with a transaction dispute may be treated as fraud and result in account closure.

6 Cookies & Tracking Technologies

789gam uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the platform. We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling these will prevent the platform from working correctly.
• Functional cookies — remember your preferences such as language settings, preferred game categories, and display options.
• Analytics cookies — help us understand how the platform is used, which pages are most visited, and where players encounter issues. This data is used in aggregate and does not identify you personally.
• Security cookies — used to detect fraudulent activity, suspicious login attempts, and unusual account behaviour.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use the platform. Third-party game providers loaded within the platform may also set their own cookies, governed by their respective privacy policies.

7 Security Measures

Protecting your personal data is a priority at 789gam. We implement a range of technical and organisational security measures to guard against unauthorised access, data loss, or misuse:

• All data transmitted between your device and the 789gam platform is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on our servers — including identity document information — is encrypted at rest.
• Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis, with access logs maintained.
• Account login is protected by password requirements and optional two-factor authentication where available.
• Our systems are monitored continuously for suspicious activity, and security practices are reviewed and updated regularly.

While we take every reasonable precaution, no digital system can be guaranteed to be 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you as required and take immediate steps to limit any impact.

8 Data Retention

We retain your personal data for as long as your account is active. If you close your account, we retain certain data for a defined period thereafter, as required for financial record-keeping, fraud investigation, and compliance with applicable obligations. The general retention periods are as follows:

• Account information — retained for the duration of your account and for up to five years after account closure.
• Transaction records — retained for a minimum of five years from the date of the transaction.
• Identity verification documents — retained for the duration of your account and for up to five years after closure.
• Support communications — retained for up to three years from the date of the interaction.
• Session and analytics data — retained in anonymised form for up to two years for platform improvement purposes.

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you personally.

9 Your Rights

As a 789gam player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or the email address listed at the bottom of this page:

We will respond to all data rights requests within a reasonable period. Some requests — particularly for deletion — may be subject to delays where data must be retained for legal or compliance reasons. We will explain any such limitation clearly when responding to your request.

10 Minors

789gam is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or provided personal data to 789gam, please contact our support team immediately. Any account found to belong to a minor will be closed without delay and all associated data deleted, except where retention is required for investigative purposes.

Age verification is a mandatory step in the account process. We use the information provided at registration, combined with identity document checks where required, to confirm that all players meet the minimum age requirement before they are permitted to deposit or play.

11 Policy Updates

789gam may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are material — meaning they significantly affect how we use your data or your rights as a player — we will notify you via your registered email address or via a notification when you next log in. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Continued use of the 789gam platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you disagree with any update, you may close your account by contacting support.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 789gam handles your personal data, you can reach our support team through the following channels:

• Live Chat — available 24/7 directly within the 789gam platform. This is the fastest way to get a response.
• Email — send your query to [email protected]. We aim to respond to all email enquiries within two business days.

When submitting a data rights request, please include your registered email address and a brief description of your request so our team can locate your account and process your query efficiently. For identity-sensitive requests such as data access or deletion, we may ask you to verify your identity before proceeding.

For general platform rules, please also review our Terms and Conditions and our Responsible Gaming page.