Help Centre

789gam Frequently Asked Questions

Everything you need to know about registering, depositing in PKR, placing cricket bets, withdrawing your winnings, and managing your account — answered clearly and directly.

40+
FAQ Topics Covered
PKR
All Transactions in Rupees
24/7
Live Chat Support
5
Payment Methods Supported
All Topics Account Deposits Withdrawals Cricket Betting Slots & Casino VIP & Bonuses App & Device

Account

Registration, login, security, and account management.

Go to the Register page and fill in your name, mobile number, email address, and a password of your choice. You will receive a verification code on your phone — enter it to activate your account. The whole process takes under two minutes and is completely free.

You must be at least 18 years old to register and use 789gam. Age verification is part of the sign-up process. We may request supporting documents at any point during or after registration to confirm your age.

No. Each player is allowed one account only. Duplicate accounts are against our Terms and Conditions and may result in all associated accounts being suspended. If you have trouble accessing your existing account, contact support via live chat for assistance.

On the Login page, use the password reset option. A verification code will be sent to your registered mobile number or email. Enter the code, choose a new password, and your account will be accessible again. If the number you registered with is no longer active, contact live chat support before attempting a reset.

Contact the support team through live chat with your account details and identity verification. Mobile number and email changes require verification to prevent unauthorised access. The support team will guide you through the process securely.

Accounts are temporarily locked after several failed login attempts as a security measure. Wait a short while and try again, or reach out to the support team via live chat to have your account reviewed and restored.

Deposits

Funding your 789gam account in PKR via JazzCash, Easypaisa, Raast, and more.

789gam supports JazzCash, Easypaisa, Raast, standard bank transfer, and debit or credit cards. All deposit methods are processed in PKR. There are no currency conversion fees and no hidden charges on deposits.

Most deposits via JazzCash, Easypaisa, and Raast are credited instantly or within a few minutes. Bank transfer deposits may take slightly longer depending on your bank's processing time. If a deposit has not appeared after 30 minutes, contact live chat support with your transaction reference number.

Yes, a minimum deposit amount applies and is displayed on the deposit page inside your account. The minimum is kept low to make the platform accessible to all players regardless of budget. Check the current limits after logging in as they may vary by payment method.

789gam does not charge any fees on deposits. All amounts you transfer are credited to your account in full. Your bank or mobile wallet provider may apply their own transaction charges — check with them directly if you are unsure.

Withdrawals

Getting your PKR winnings out quickly and safely.

Log in to your account and go to the Withdrawal page. Select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount, and confirm. Withdrawals are processed in PKR directly to your chosen account.

Most withdrawals are processed within a few hours. JazzCash and Easypaisa transfers typically arrive faster. Bank transfers may take one to two business days. Processing times can vary during peak periods. Visit the Withdrawal page for current estimates.

Common reasons include incomplete account verification, an active bonus wagering requirement that has not been met, or a mismatch between your account name and payment account name. Contact live chat support with your withdrawal reference for a specific update on your request.

Yes, minimum and maximum limits apply per withdrawal request. These amounts are shown on the Withdrawal page and may differ by payment method. VIP members may have higher withdrawal limits — visit the VIP page for details.

Cricket Betting

PSL, T20 internationals, live betting, and sports markets.

789gam covers Pakistan Super League (PSL) matches, T20 internationals, ODIs, and Test cricket. Markets include match winner, top batsman, top bowler, over/under run totals, wicket predictions, and live in-play betting where odds update ball by ball. Football and esports markets also run alongside cricket throughout the week.

Yes. In-play betting is available for cricket, football, and selected esports events. Odds update in real time and markets open and close throughout the match. Log in and go to the Betting page to see all live events currently open for wagering.

Winnings are calculated by multiplying your stake by the odds at the time your bet was confirmed. The potential payout is shown in PKR on your bet slip before you place the bet. Final settlement occurs after the official result is confirmed by the relevant sports authority.

If a match is abandoned or cancelled before the result is determined, bets are typically voided and stakes are returned to your account. Settlement rules for specific markets are detailed in the Terms and Conditions. If you have a query about a specific settlement, contact support via live chat.

Slots & Casino

Slot games, live dealer tables, and the game lobby.

The Slots section features hundreds of titles across various themes — classic fruit machines, video slots, jackpot slots, and branded games. New titles are added regularly. You can browse and filter by category directly in the game lobby after logging in.

Yes. Live casino tables — including baccarat, roulette, blackjack, and game show titles — run 24 hours a day, seven days a week. Tables are streamed in HD with real dealers. All bets are placed in PKR. Visit the Game Lobby to see what is open right now.

Absolutely. All slot and casino games are fully optimised for mobile browsers. For a faster experience, download the official Android app from the Download page. The app loads games quickly, supports all payment methods, and keeps you logged in between sessions.

VIP & Bonuses

Loyalty rewards, promotions, and how bonuses work.

Every time you place bets or play games, you earn VIP points. Points accumulate and move you through tiers — each higher tier unlocks better benefits including higher withdrawal limits, dedicated account managers, exclusive bonuses, and faster support. Visit the VIP page to see the full tier structure and what each level offers.

VIP points do not expire while your account remains in good standing. If you return to 789gam after a break, your accumulated points and tier progress will still be there. Check the VIP page for current programme terms.

A wagering requirement means you need to wager (bet) the bonus amount a certain number of times before the resulting balance can be withdrawn. For example, a bonus with a 10x wagering requirement on PKR 500 means you need to place bets totalling PKR 5,000 before withdrawing. Full terms for each offer are listed on the Promotions page.

Most active promotions are credited automatically when you meet the qualifying conditions — such as making a qualifying deposit or placing a qualifying bet. Some offers may require a bonus code. All current offers and their claim instructions are listed on the Promotions page.

App & Device

Downloading and using the 789gam Android app.

The official Android app is available on the Download page. Tap the download button, allow installation from unknown sources in your Android settings if prompted, and install the APK. The app is free and takes only a couple of minutes to set up.

Currently the dedicated app is available for Android devices. iPhone and iPad users can access the full 789gam platform through the mobile browser on their device — the website is fully optimised for iOS Safari and Chrome and works without needing an app install.

Yes. Your 789gam account works across all your devices — phone, tablet, and desktop. Your balance, bet history, and bonuses sync automatically. The Android app keeps your session active between visits so you do not need to log in each time.

Responsible Gaming

Managing your play, setting limits, and staying in control.

Your account settings include deposit limits, session time reminders, and self-exclusion options. These tools are designed to help you set a personal budget and stick to it. Visit the Responsible Gaming page for a full overview of available tools and guidance.

If you feel you need a break, you can apply a self-exclusion period from your account settings or by contacting support. During self-exclusion your account will be suspended and you will not be able to log in or place bets for the duration you choose. All responsible gaming options are covered on the Responsible Gaming page.
Still have a question? If you did not find the answer above, the 789gam support team is available 24/7 through live chat. You can also browse the Terms and Conditions or Privacy Policy for detailed platform rules.

Need More Help?

Our support team is available around the clock. Get a response in minutes via live chat — no waiting, no bots.

Open Live Chat

Email Support

Prefer to write in? Reach the team by email and expect a reply within a few hours.

[email protected]

Why Pakistan Players Choose 789gam

From PSL betting to live casino tables and instant PKR withdrawals — here is what makes 789gam the platform of choice for players across Pakistan.

Live Cricket Betting

Bet on PSL matches, T20 internationals, and bilateral series in real time. Markets update ball by ball and your winnings land in PKR directly in your account balance.

JazzCash & Easypaisa

Deposit and withdraw using the payment methods you already use every day. No international cards, no conversion fees — everything runs in PKR from start to finish.

Live Casino 24/7

HD-streamed tables with real dealers run around the clock. Baccarat, roulette, blackjack, and more — all accessible from your phone or desktop after a quick login.

VIP Loyalty Rewards

Every bet and spin earns VIP points. Higher tiers unlock bigger withdrawal limits, exclusive bonuses, priority support, and personalised offers tailored to your activity.

Android App

The free 789gam app gives you the full platform in a lightweight, fast format. Receive match alerts, manage your account, and place bets without opening a browser.

Secure & Responsible

All sessions use SSL encryption. Two-step verification is available for extra account protection. Self-exclusion and deposit limits keep you firmly in control of your gaming habits.

Understanding the 789gam FAQ

This FAQ page is put together based on the questions the support team receives most often from Pakistan players. Rather than making you wait in a chat queue for a straightforward answer, we have collected the most common queries here so you can get the information you need quickly and get back to what matters — playing.

The questions cover every major area of the platform. If you are new to 789gam and wondering how to get started, the Account section explains registration and verification. If you have been playing for a while and want to understand how your VIP points work or how to move up tiers faster, the VIP and Bonuses section goes through the programme in plain language. The Deposits and Withdrawals sections cover the PKR payment methods available — JazzCash, Easypaisa, Raast, and bank transfer — and explain what to do if something does not go as expected.

Cricket is at the heart of what 789gam offers for Pakistan players. The betting FAQ covers PSL markets, T20 internationals, live in-play betting, and how results are settled if a match gets interrupted or abandoned. These are the scenarios that come up most often during the cricket season, and having clear answers ready saves a lot of back-and-forth with the support team.

For players who primarily enjoy slots and live casino, the Slots and Casino section explains what game types are available, how mobile play works, and whether live tables run overnight — which they do, 24 hours a day. The App and Device section is worth reading if you want to understand the difference between the Android app and the mobile browser version, and which one suits your phone and usage habits better.

One topic that comes up regularly but is sometimes overlooked is responsible gaming. The FAQ includes two direct questions on this — how to use account controls and how self-exclusion works. These tools exist because 789gam takes the wellbeing of its players seriously. Setting a deposit limit or a session reminder costs you nothing and can make a real difference in keeping your entertainment spending proportionate to your budget. If you have not visited the Responsible Gaming page yet, it is worth a look regardless of how casually you play.

If you go through this FAQ and still cannot find the answer you are looking for, the live chat support team is available around the clock. Response times are typically very fast during match days and evening peak hours. You can also write to the support email address shown in the sidebar if you prefer to explain a more complex situation in writing and wait for a detailed reply.

This page is updated regularly as the platform evolves and new questions come in from the player community. If something in your experience differs from what is described here, it is worth checking whether a policy or feature has been recently updated — or simply ask support for the latest information directly.

Ready to Play? Join 789gam Today

Registration is free and takes under two minutes. Deposit in PKR, bet on cricket, spin slots, and enjoy live casino — all from one account. 18+ only. Please play responsibly.